Susan Tynan, CEO and founder of custom framing company Framebridge, talks about capturing customers' priceless moments with convenience and confidence.

We all have treasured mementos from the trips we've taken or milestones we've reached. Whether it's a playbill or one-of-a-kind piece of art, the price tag is irrelevant—it's a treasured possession. But in order to properly preserve it, you have to leave it in the hands of a stranger, and spend hundreds of dollars and several weeks trying to get it framed. The excitement and sentiment is lost in the hassle. Enter: Susan Tynan and the custom online framing company Framebridge.

On this episode, Susan talks about the importance of paying your dues; challenges of simultaneously launching a website, app, and distribution center; and the special bond between a framing business and its customers.

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I tell my team we're very lucky...our customers love to share their stories with us, and we love to hear them.

Susan can be reached at @susanrtynan. Framebridge at @framebridgeinc and www.framebridge.com. The Protagonist: @hughandcrye, #theprotagonist.

The first photo above is from Drew Angerer for The New York Times. The second photo is of Susan, pictured with the Framebridge team.